📦 Shipping Policy

Thank you for shopping with KTRGameWorks!

Processing Time

All custom consoles, modifications, and made-to-order products are built after your order is placed. Most orders are processed within 3–10 business days, depending on the product and current order volume.

Ready-to-ship items are typically dispatched within 1–3 business days.

Shipping

We currently ship throughout the United States.

Once your order has shipped, you will receive a tracking number by email so you can monitor your package.

Delivery times vary depending on the shipping service selected at checkout and your location.

Packaging

Every order is securely packaged to help ensure it arrives safely. Consoles are fully tested before shipment.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. KTRGameWorks is not responsible for delays or additional shipping costs resulting from incorrect addresses provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible so we can work with the shipping carrier to resolve the issue.

Questions?

If you have any questions about your order, feel free to contact us and we'll be happy to help.

 

🔄 Return & Refund Policy

At KTRGameWorks, every custom console is carefully built, cleaned, and tested before it ships.

Custom & Made-to-Order Products

Because our consoles and hardware modifications are custom-built to your specifications, custom orders are not eligible for returns or refunds due to buyer's remorse or change of mind.

Defective or Incorrect Items

If your order arrives defective, damaged, or you receive the wrong item, please contact us within 14 days of delivery. We'll work with you to troubleshoot the issue and, if necessary, arrange a repair, replacement, or refund.

Returns

Returned items must:

• Be in the same condition they were received.

• Not be modified, tampered with, or physically damaged after delivery.

• Include all original accessories provided with the order.

Refunds

Approved refunds will be issued to your original payment method after the returned item has been received and inspected.

Shipping charges are generally non-refundable unless the return is due to our error.

Warranty

We stand behind our workmanship. If you experience a hardware issue related to our installation or repair, please contact us and we'll do our best to make it right.

Contact Us

If you have any questions regarding your order or this policy, please contact KTRGameWorks before opening a dispute so we can assist you promptly.